What is the maintenance agreement and how much does it cost?

The maintenance agreement is an option that gives you continuous access to Easy Multi Display updates. Here is what it covers, how much it costs and what happens if you choose not to subscribe.

What is a software maintenance agreement?

The maintenance agreement is a common arrangement in the software industry. It ties the customer and the software publisher together in order to guarantee lasting use of the product for both parties. In practical terms, the publisher commits to maintaining and updating the software so that it keeps working efficiently, stays current with technological change and meets security requirements.

As a customer, you subscribe to this agreement to be sure you receive these updates as soon as they are released. To put it simply: just as a car needs a service every year (an oil change, a wheel alignment), software also needs regular upkeep to stay efficient, because the world of technology moves very fast.

The EMD maintenance agreement

We offer every customer the option to subscribe to the Easy Multi Display maintenance agreement. If you choose this option, the price is an annual flat rate equal to 20% of the software price.

Subscribing to the agreement brings you several benefits:

• You are guaranteed that Easy Multi Display evolves at the same pace as technology.
• When other customers request customisations of EMD, you also benefit from these new developments, such as new data source connectors.

What happens if I do not subscribe to the maintenance agreement?

No problem! You can keep using Easy Multi Display, and your current version will keep working as it is. However, you will not have access to the additional features that may be developed or added to the software over the course of the year. This could include, for example, support for new types of data sources for your displays.

To access these features later on, you will have to pay the software upgrade fee, which may be higher than the 20% maintenance cost you would have paid throughout the year.

Any questions?

To learn more about licensing and maintenance options, see the FAQ or contact our support team at support@easymultidisplay.com.